Entanet asks: ‘Is broadband still suitable for business use?’

October 22, 2014

As lower-cost Ethernet options are now widely available, the wholesale provider examines the role of everyday broadband services for today’s web-dependent customers

Telford, 22 October 2014 – Wholesale connectivity provider Entanet has raised the issue on its opinion blog site (http://www.enta.net/opinion/) as to whether or not broadband services are a viable choice for businesses anymore. It comes after research by the Citizen’s Advice Bureau found that almost 25 percent of small businesses have complained about service problems, with 92 percent of complaints focusing on stability problems or total loss of service.

In the blog post, Entanet’s Head of Sales Stephen Barclay, notes that the critical nature of connectivity for many large and small organisations today means that dedicated and guaranteed access services are more appealing, especially now that more affordable solutions such as EFM and GEA are available. This is an opportunity for resellers, he notes, “that will not only increase your monthly revenues, but also help you to effectively solve a customer’s business headaches helping to build trust between you.”

But he goes on to conclude that despite its contended nature, there is still a place for broadband in business – especially now that higher-speed fibre connections are available. The key is to ensure the service is suited to the customer’s needs. “What is most important is that a customer’s expectations are set before they order their connectivity service and any limitations are clearly explained to them. By doing so from the start, ISPs can avoid unnecessary complaints and ensure they provide a service that is fit for purpose and meets the customer’s needs and budget effectively. We continue to see high levels of demand for business broadband services.”

To read the post in full visit: http://www.enta.net/opinion/2014/10/07/broadband-suitable-business-use/

— ENDS —

About Entanet
Entanet is a leading wholesale voice and data communications provider and operates via a network of wholesale and resale channel partners. It was founded in 1996 by Taiwanese entrepreneur Jason Tsai and employs over 80 staff at its offices in Telford, Shropshire.

In February 2014, mid-market equity investor Mobeus Equity Partners made an initial £6 million investment to support a £14 million management buyout. Jason Tsai remains a significant shareholder.

Entanet offers an extensive portfolio of connectivity services, including wholesale and packaged broadband, leased lines, EFM, IP VPNs, hosting and co-location, VoIP and traditional telecoms. The company operates its own fully-resilient nationwide next generation network which enables it and its partners to provide up to 10Gbps capacity to customers right across the UK. In addition, it has further connectivity into Amsterdam and Frankfurt and over 900 peering relationships across Europe.

The quality of Entanet’s services and its commitment to partners has been widely recognised. The company was recently named Best Channel ISP in the 2013 Comms National Awards and as the winner in the 2013 ISPA Awards for Best Business Fixed Broadband. In the Comms National Awards 2012 it was awarded Best Channel Wholesale Service Provider. It also received the ISPA award for Best Internet Telephony in 2011 and was short-listed in the Specialist Services Vendor of the Year category in the CRN Channel Awards – an accolade it has won twice in previous years. The company has also been listed on a number of occasions in the Sunday Times Tech Track 100, Deloitte Technology Fast 500 EMEA and other listings of fast-growing, privately-held UK companies.

For more information contact:
Darren Farnden, Head of Marketing
Entanet International Ltd
Tel: 0333 101 0000
Email: marketing@enta.net